The Fine Print
Everything you need to know about returning your rental and how refunds are handled at Rent to Races.
You must return your piece on the final day of your rental period. To make sure the next renter receives their order on time, the item should be posted so that it arrives back with us by the next working day.
All returns must be sent via tracked next day delivery (Royal Mail or Evri). The return address and full instructions are included in your confirmation email.
Example 5 day rental
First day of rental
January 1st
Item arrives at your door
Final day of rental
January 5th
Item dropped at the post office via tracked next day delivery
Return date
January 6th
Item arrives back to Rent to Races
Timely returns keep our small collection moving for everyone. If a piece is returned later than the final day of your rental period you may be liable for late fees, which cover the delay and any lost income if the next rental is impacted.
If you think you might be late, please email us at rentoraces@gmail.com as soon as possible, communication makes everything easier.
Unfortunately, no. Each piece is often booked back to back and may need to be sent on to another renter as soon as it arrives back with us, so rental periods cannot be extended once your booking is confirmed.
We do not issue cash refunds if a piece does not fit. We always recommend double-checking the size and measurements on each listing before booking, and getting in touch with us if you are unsure so we can guide you to the right fit.
Where a fit refund is offered, it will always be issued as site credit only. Site credit can be redeemed against any future rental and never expires, but it cannot be converted to cash.
The delivery fee is non-refundable in all cases.
Every piece in our collection is loved and looked after so the next renter receives it in beautiful condition. By renting from Rent to Races, you accept full responsibility for the piece while it is in your care.
If the piece is returned damaged, stained or marked beyond what professional dry cleaning can resolve, you will be liable for one of the following, at our discretion:
We will always be in touch with photos and a quote before charging anything additional, and we'll only ever charge what is needed to put the piece right.
Worried about a spill? Add our £12 dry cleaning service at checkout and we'll take care of it for you.
Every piece should arrive exactly as described in the listing. If yours arrives with unlisted marks, flaws, or in poor condition, please follow these steps:
01
On the same day the item arrives, take clear photos of any damage or unlisted flaws.
02
Send your photos and order details to rentoraces@gmail.com within 24 hours of receiving the piece. We can't process a claim if it's raised after this window.
03
If the piece is in poor condition and cannot be worn, please post it back to us via tracked next day delivery within 24 hours.
04
Once we receive your photos and (if applicable) the returned piece, we'll be in touch to agree a resolution. In most cases this is a full refund as site credit for the rental days, with delivery fees remaining non-refundable.
Email us at rentoraces@gmail.com and we'll get back to you.
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